新加坡阿頓精品酒店 (Arton Boutique Hotel)

我住的5樓是loft，空間也很小，大體型朋友不友好。 設施：挺全的，房間裡該有的都有，空調不太好，直吹床鋪，太冷 衞生：衞生一流，這是基本要求 環境：環境有點狹小

I booked a 3-night stay from 22/07/2025 to 25/07/2025. Upon check-in, I was informed that my room had been upgraded from a Superior Queen Room to a Queen Loft, which is located on the first floor near the reception counter. I didn’t question much and proceeded to the room. Unfortunately, the room was far from what I expected. It looked completely different from the photos shown online. The space was extremely small, and the soundproofing was very poor — I could hear around 80% of the noise from outside, including people’s conversations. The noise continued until midnight, making it difficult for me to sleep. The next morning, I left the hotel early and no staff were present at the counter. As I was in a rush, I didn’t have the chance to request a room change. When I returned at around 6:30 PM, I asked to be moved back to my originally booked room. However, the staff member in charge didn’t even check for availability and immediately told me there were no rooms left, speaking with a very bad attitude. I insisted she check for me, and without responding, she began looking at her computer. After some time, she told me I should have informed her earlier and not at the last minute — again, speaking in a rude tone. I explained that I had been out the entire day and didn’t have the opportunity to speak with anyone about the issue. Eventually, she asked me to pack my things and said I could change rooms. She handed me the new room key without saying a word and continued with the same poor attitude. Overall, the service from the staff was disappointing. The hotel seriously needs to improve its soundproofing, especially for the rooms located on the first floor.

LG smart TV with webOS is excellent. Air conditioning is working fine, I slept well.

Friendly and helpful front desk service staff. Thx!

不要🙅住‼️ 第一體驗感非常不好！第一次幫我check in的房間空調是壞的！一直是送風我開到了16度新加坡這麼熱的天！結果酒店讓自家員工上來看了一眼就走了！還狡辯説沒壞，是我沒開關好空調？我想問我成年人不知道開空調？第二次給我換了個味道特別大的房間！一股消毒水的味道根本沒有通風！我一直在外面不敢進去，頭暈噁心！最後是因為酒店房的過錯還不給我退房子還讓我換一間，我説實話早上出去玩很累了不想折騰了直接換了其他家了，這家酒店不要住！在新加坡最大殯儀館旁邊地理位置非常不好！房間就跟骨灰盒的結構差不多，非常小！悶！擠！不要被酒店的宣傳圖片騙了！

I want to come back here again. The location is close to the malls and eateries.

Bit dirty at pillow

Do not book this hotel. I booked the room superior double bed. There is no mentioned room without window. When I check in, I was told the room is without window and photo for illustration only. This is totally a scam. And the staff mentioned i can proceed complain to management and gave the card. The room is not vacumm properly, the blanket had some Smell. The noise from outside totally disturbing and late night there is other cusromers shouting which I can hear from the room.very terrible hotel. The room is extremely small. Definitely not coming back again.

Didn't know that if the person who book the room haven't reach yet must give authorisation letter. Being there so many times n did not have this problems. My partner call me n told me this n I told the NEW hotel gal receptionist that I am on my way down as I just finished work n ask her to let my partner have the room card n go up first as nowadays the weather very hot. Maybe hotel should take note of this n tks

Friendly staff and so nice to upgrade to king room! Enjoy the stay at arton~